Refund & Returns

At Teksus Power Solutions, we prioritize customer satisfaction and are committed to providing a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund policy ensures a simple and hassle-free process.

Return Eligibility

1. Time Frame:
   • Laptop Batteries: Within 7 days of delivery.
2. Condition:
   • Items must be returned in their original condition, unused, and accompanied by all original packaging and accessories.
3. Proof of Purchase:
   • A valid proof of purchase (order number, receipt, or invoice) is required for all returns.

Replacement Service

• If the laptop battery you received is defective or not functioning as expected, we will provide a replacement after verification.
• The replacement will be processed promptly after the original product is returned and verified by our team.

Repair Service

• In cases where the issue can be resolved through repair, we will repair the battery and return it to you in optimal condition.
• Repairs will be carried out only if the issue falls under warranty terms.

Non-Returnable Items

• Products without original packaging or accessories.
• Items that have been used, damaged, or altered.

Return Process

1. Initiate a Return: Contact our Customer Support team at [email protected] or call us at +91 9821904800. Provide your order number and the reason for the return.
2. Approval: Our team will review your request and provide a Case ID upon approval.
3. Reverse Pickup: We will arrange for a reverse pickup to collect the item or the user can send it to the given address.
4. Shipping the Item: Securely pack the product in its original packaging before returning it.
5. Verification and Refund: Once the item reaches our warehouse, it will undergo verification. If it meets our return criteria, the refund will be processed to the original payment method.

Exchanges

1. Initiate an Exchange: Contact us at [email protected] or +91 9821904800 with your order number and reason for exchange.
2. Approval and RMA Number: Upon approval, you will receive a Return Merchandise Authorization (RMA) number.
3. Reverse Pickup and Verification: We will collect the product for verification.
4. Exchange Process: After successful verification, the exchange process will be initiated within 24-48 hours.

Refund Process (no GST amount return)

• Refunds will be processed to the original payment method.

Contact Us

For any queries or assistance regarding returns and refunds, please contact:

• Email: [email protected]
• Phone: +91 9821904800

Thank you for choosing Teksus Power Solutions. Your satisfaction is our priority!